By making a 50% deposit or full payment through the official MedyTrips DOKU payment link, you confirm that you have reviewed your booking details and accepted this policy.
1. Booking & Payment
All MedyTrips bookings require either a 50% deposit or full payment through the official MedyTrips DOKU payment link.
A booking is considered confirmed only after the required payment has been successfully received.
Your payment secures the agreed booking date, pickup time, driver and vehicle arrangement.
Please check all booking information carefully before making payment.
2. Cancellation More Than 48 Hours Before Pickup
If you need to cancel more than 48 hours before the scheduled pickup time, please contact MedyTrips as soon as possible.
Any approved refund will be calculated after deducting applicable payment processing fees, bank charges and any non-recoverable costs already incurred for your booking.
3. Cancellation Within 48 Hours
50% deposit bookings:
The deposit is non-refundable.
Full-payment bookings:
The amount equivalent to the required 50% deposit will be
retained. Any remaining refundable amount will be calculated
after applicable payment/refund charges and non-recoverable
booking costs.
4. Within 24 Hours, Same-Day Cancellation & No-Show
Payment is non-refundable if:
- The booking is cancelled within 24 hours of pickup.
- The guest does not appear at the agreed pickup location.
- The guest cannot be contacted at the scheduled pickup time.
- The driver has already departed for the pickup location.
- The driver has already arrived at the pickup location.
- The transportation, transfer or tour has already started.
5. Cancellation After the Service Has Started
Once the guest has been picked up and the journey or tour has started, the booking is considered in service.
If the guest voluntarily decides to stop the journey, use another transportation provider, return to their accommodation or cancel the remaining service for personal reasons, the unused portion of the booking is not automatically refundable.
A personal change of mind after the service has started is not considered a failure by MedyTrips to provide the confirmed service.
6. MedyTrips Standard Vehicle Policy
Our standard MedyTrips vehicles are:
Suzuki APV or Toyota Avanza
Vehicle assignment is subject to availability.
Our standard vehicles are private, air-conditioned and maintained for passenger transportation.
Unless a specific vehicle has been separately confirmed in writing, your booking is for the agreed transportation service and vehicle category, not for a particular car model.
Please understand that vehicle comfort is subjective. Seat design, suspension, cabin space and ride characteristics may be different from vehicles you normally use in your home country.
7. Specific or Upgraded Vehicle
If you require a specific vehicle or have particular comfort requirements, you must inform MedyTrips before making payment.
Upgraded or specific vehicles may include:
- Toyota Innova Reborn
- Hyundai H1
- Toyota Hiace
- Other vehicles arranged on request
These vehicles are subject to availability and additional charges.
Please do not complete payment for a standard vehicle booking if you require a different vehicle category.
Please contact MedyTrips first so availability and the correct price can be confirmed.
8. Request to Change Vehicle After Pickup
If MedyTrips provides the vehicle category disclosed and accepted before payment, and the vehicle is operational, clean and air-conditioned, a request to change vehicles because of personal comfort or preference is considered a guest-requested change, not a vehicle or service failure.
This includes preference for:
- A sedan instead of a minivan.
- Toyota Innova or another specific model.
- A newer or more premium vehicle.
- Different seats or suspension.
- Different cabin space or ride characteristics.
- A vehicle similar to one normally used by the guest at home.
MedyTrips cannot guarantee that another vehicle will be immediately available after pickup or after the journey has started.
If the guest chooses not to continue with the confirmed vehicle solely because of personal preference, the cancellation and refund conditions stated in this policy will apply.
Any replacement or vehicle upgrade requested by the guest is subject to availability and additional charges.
9. Genuine Vehicle or Operational Problem
Personal vehicle preference is different from a genuine operational problem.
If a MedyTrips vehicle experiences a mechanical or operational problem that prevents the service from being completed safely, MedyTrips will make reasonable efforts to arrange a suitable replacement vehicle.
If MedyTrips cannot provide the confirmed service or a suitable replacement, the affected unused portion of the service will be refunded as appropriate.
This does not apply when the vehicle is operating normally but the guest simply prefers another type, model or category of vehicle.
10. Booking Changes Requested by the Guest
Changes to any of the following should be communicated as early as possible:
- Travel date
- Pickup time
- Pickup location
- Drop-off location
- Number of passengers
- Amount or size of luggage
- Tour itinerary
- Vehicle requirements
Changes are subject to driver and vehicle availability and may result in additional charges.
A significant last-minute change may be treated as a cancellation of the original booking if MedyTrips cannot reasonably accommodate the new request.
11. Airport Pickup Information
For airport pickups, guests are responsible for providing accurate:
- Passenger name
- Flight number
- Arrival date
- Arrival time
- Number of passengers
- Destination
- Contact information
MedyTrips may monitor the flight number provided by the guest.
MedyTrips is not responsible for problems resulting from incorrect or incomplete flight or booking information supplied by the guest.
12. Traffic, Weather & Circumstances Beyond Our Control
Travel times in Bali are estimates and cannot be guaranteed.
Traffic conditions may change significantly due to congestion, accidents, ceremonies, road closures, weather, airport congestion or other circumstances outside our reasonable control.
MedyTrips is not responsible for delays caused by circumstances outside our reasonable control.
For airport departures, guests should allow sufficient travel time before their scheduled flight.
13. Special & Partner Vehicles
Some specific or upgraded vehicles, including Toyota Innova Reborn, Hyundai H1 and Toyota Hiace, may be arranged through MedyTrips transportation partners.
Once a special vehicle has been reserved and payment or deposit has been committed to secure that vehicle, the applicable payment may be non-refundable.
Any special conditions will be communicated before payment whenever applicable.
14. Refund & Payment Processing
Where a refund is approved, applicable DOKU/payment processing charges, bank charges, refund charges and other non-recoverable transaction costs may be deducted from the refundable amount where applicable.
The final amount refunded may therefore differ from the original amount paid.
Refunds are made only after MedyTrips has reviewed the booking circumstances and confirmed the refundable amount under this policy.
15. Acceptance of Terms
Please review your booking carefully before making payment.
By completing a 50% deposit or full payment through the official MedyTrips DOKU payment link, you confirm that:
- You have checked and accepted your booking details.
- You understand the vehicle arrangement for your booking.
- You understand that MedyTrips standard vehicles are Suzuki APV or Toyota Avanza, subject to availability.
- You have informed MedyTrips before payment if you require a specific or upgraded vehicle.
- You have read and accepted this Cancellation, Payment & Vehicle Policy.
If you have any questions or special requirements, please contact MedyTrips before making payment.
Questions Before Payment?
If anything about your booking, vehicle or cancellation terms is unclear, please contact MedyTrips before completing payment.
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