Terms & Conditions
These Terms & Conditions apply to bookings made with MedyTrips, an independently operated private driver and private transportation service based in Ubud, Bali, Indonesia.
1. Services
MedyTrips provides advance-booked private transportation services including airport transfers, hotel transfers, long-distance transfers, private car with driver and private sightseeing transportation. MedyTrips is not a shared-ride service.
2. Booking Confirmation
A booking is confirmed only after MedyTrips has accepted the requested date, time, route, vehicle requirements and price. Where a deposit or advance payment is required, the booking may remain unconfirmed until payment is received.
3. Customer Information
Customers are responsible for providing accurate booking information, including name, date, pickup time, pickup and drop-off locations, passenger count and luggage details. Airport customers must also provide a correct flight number and arrival information.
4. Prices
Prices are agreed before service and are normally quoted per vehicle unless stated otherwise. Additional stops, overtime, route changes, waiting time, larger vehicles or services outside the agreed itinerary may result in additional charges. Any additional charge will be communicated whenever reasonably possible.
5. Airport Pickup
For airport pickup, MedyTrips may monitor the supplied flight information and adjust pickup timing for reasonable flight delays. Customers must notify MedyTrips of flight changes, cancellations or incorrect flight details as soon as possible.
6. Waiting, Traffic and Travel Time
Travel times in Bali are estimates only. Traffic congestion, road closures, ceremonies, weather and other circumstances outside our control can affect journey duration. MedyTrips is not responsible for missed flights, ferries, appointments or other onward arrangements caused by circumstances beyond reasonable control. Customers should allow sufficient travel time.
7. Passenger and Luggage Capacity
Customers must disclose the number of passengers and approximate luggage before confirmation. If the booked vehicle is not suitable because the information supplied was incomplete or inaccurate, a larger vehicle or additional vehicle may be required at extra cost and subject to availability.
8. Customer Conduct and Safety
Customers must follow reasonable safety instructions from the driver. MedyTrips may refuse or stop a service where a passenger behaves dangerously, unlawfully, abusively or in a way that creates a serious safety risk.
9. Attractions, Tickets and Third-Party Services
Unless specifically stated in the booking confirmation, entrance tickets, activity fees, meals, accommodation and services supplied by third parties are not included in the transportation price. Third-party providers are responsible for their own services and policies.
10. Cancellation and Refunds
Cancellation and refund requests are governed by our Refund & Cancellation Policy, which forms part of these Terms & Conditions.
11. Payments
Payments may be accepted using payment methods made available by MedyTrips or an authorized payment service provider. The customer is responsible for providing valid payment information. MedyTrips does not store complete customer card details on this website.
12. Force Majeure
MedyTrips will not be liable for failure or delay caused by events outside reasonable control, including severe weather, natural disasters, road closures, government restrictions, strikes, major accidents or other extraordinary events. We will make reasonable efforts to offer an alternative arrangement when possible.
13. Contact
Questions about a booking or these terms can be sent to:
MedyTrips
Ubud, Gianyar, Bali, Indonesia
WhatsApp: +62 857-3732-0108
Email: info@medytrips.com
Effective date: 11 September 2026