Refund & Cancellation Policy

This policy applies to payments made to MedyTrips for private driver, airport transfer, hotel transfer, long-distance transfer and private car-with-driver services.

1. Standard Booking Cancellations

For standard bookings, cancellation requests should be sent to MedyTrips at least 24 hours before the scheduled pickup time. Eligible refunds are reviewed according to the booking confirmation and the amount already paid.

2. Late Cancellation and No-Show

Cancellations made less than 24 hours before the scheduled pickup time, or failure to appear at the agreed pickup location without reasonable notice, may be non-refundable.

3. Special or Larger Vehicle Bookings

Bookings requiring a specially arranged vehicle, including Innova Reborn, Hiace, Hyundai H1 or other vehicles arranged through our partners, may require a 50% deposit. Once the special vehicle has been confirmed, this deposit is non-refundable if the customer cancels.

4. Cancellation by MedyTrips

If MedyTrips is unable to provide a confirmed and prepaid service and no suitable replacement can be arranged, the customer will receive a full refund of the amount paid for the affected service.

5. Changes to a Booking

Date, time, route, pickup location, vehicle type or itinerary changes are subject to availability. A price adjustment may apply if the revised service differs from the original booking.

6. Refund Method and Processing

Approved refunds will normally be returned through the original payment method when technically available. Processing time depends on the bank, card issuer and payment service provider. Any payment-processing charge that has already been retained by a payment provider may be excluded from the refundable amount where permitted by the provider's rules.

7. How to Request a Cancellation or Refund

Please contact MedyTrips and provide the customer name, booking date, service date and payment reference.

WhatsApp: +62 857-3732-0108
Email: info@medytrips.com

Effective date: 11 September 2026